ALZAMORA, M. Prospective analysis of the quality of customer service in the hotel industry of Panama City from 2018 to 2023. Investigación y Pensamiento Crítico, [S. l.], v. 7, n. 3, p. 15–31, 2019. DOI: 10.37387/ipc.v7i3.118. Disponível em: http://ipc.org.pa/ojs/index.php/ipc/article/view/118. Acesso em: 20 may. 2024.